scaterna Privacy Policy
This Privacy Policy explains how scaterna collects, uses, and protects the personal information of players in the Philippines. By using the platform, you acknowledge that you have read and understood this policy.
Last updated: 2024
1. Information We Collect
When you register and use the scaterna platform, we collect several categories of personal information in order to provide and maintain the service. The types of data collected include:
- Account information: Your full name, date of birth, email address, username, and password when you register an account.
- Identity verification data: Government-issued identification documents that may be requested to verify your age and identity in compliance with applicable requirements.
- Payment information: Details related to your Philippine Peso (₱ / PHP) deposit and withdrawal transactions, including payment method identifiers. We do not store full card or bank account numbers on our servers.
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution collected automatically when you access the platform.
- Usage data: Pages visited, game sessions, betting activity, session duration, and navigation patterns within the platform.
- Cookies and similar tracking technologies: Session cookies and analytics identifiers used to maintain your login state and understand how the platform is used.
2. How We Use Your Information
scaterna uses the information we collect for the following purposes:
- To create and manage your account, including verifying your identity and age eligibility.
- To process deposits, withdrawals, and other transactions in Philippine Peso through your chosen local payment method.
- To operate and improve the platform, including fixing technical issues and optimising the mobile experience for Filipino players.
- To send account-related communications such as security alerts, transaction confirmations, and service updates.
- To enforce our Terms and Conditions, detect fraudulent activity, and comply with applicable legal and regulatory obligations.
- To support responsible gaming, including monitoring usage patterns that may indicate problematic behavior and providing access to self-exclusion tools.
We do not use your data for unsolicited marketing without your consent. We do not sell your personal information to third parties for their own commercial purposes.
3. Cookies and Tracking
The scaterna platform uses cookies — small text files stored on your device — to maintain your session, remember preferences, and understand how the platform is being used. We use the following types of cookies:
- Essential cookies: Required for core functions such as keeping you logged in and processing transactions. These cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to understand how users navigate the platform, which pages are most visited, and how long sessions last. This data is used in aggregate to improve the service.
- Functional cookies: Used to remember your language and display preferences between sessions.
You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Disabling analytics cookies will not prevent you from accessing the service.
4. Data Storage, Security, and Third Parties
scaterna stores your personal information on secure servers. We apply industry-standard security measures including encryption of data in transit and access controls to limit who can view sensitive account information. Despite these measures, no online platform can guarantee absolute security, and you are responsible for keeping your login credentials confidential.
We retain your personal data for as long as your account is active and as required by applicable laws or regulations. If you close your account, we may retain certain information for a period determined by legal or compliance requirements before securely deleting it.
scaterna may share your data with the following categories of third parties where necessary:
- Payment processors: To facilitate Philippine Peso deposits and withdrawals through local payment channels.
- Identity verification providers: To verify your age and identity in line with eligibility requirements.
- Legal and regulatory authorities: Where we are required by law to disclose information, including in cases of fraud investigation or regulatory inquiry.
We do not share your data with unaffiliated third parties for advertising or marketing purposes without your explicit consent.
5. Your Rights and Minor Protection
As a registered user of scaterna, you have the following rights with respect to your personal data:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete account information.
- Deletion: You may request deletion of your personal data, subject to legal retention requirements and outstanding account obligations.
- Restriction: You may request that we limit how your data is processed in certain circumstances.
To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe.
Minor protection: The scaterna platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a user is under 18, their account will be suspended and any collected data will be deleted. Parents or guardians who believe a minor has accessed the platform should contact support immediately.
6. Policy Updates and How to Contact Us
scaterna may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will update the effective date at the top of this page. Continued use of the platform after a policy update constitutes acceptance of the revised terms.
We encourage you to review this page periodically. If you have questions about this Privacy Policy, how your data is handled, or wish to exercise your data rights, please contact the scaterna support team:
- Email: [email protected]
- For account-specific queries, please log in and use the support section, or visit the FAQ page for answers to common questions.
For concerns related to responsible gaming or account self-exclusion, please visit the Responsible Gaming page.
Questions or Account Requests?
If you have questions about your data or need help with your scaterna account, check the FAQ or reach out to our support team. New to the platform? Register to get started.